Customer Service Manager @ Millennium Babycares

Job Description

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities

    Improve customer service experience, create engaged customers and facilitate organic growth
    Take ownership of customers issues and follow problems through to resolution
    Set a clear mission and deploy strategies focused towards that mission
    Develop service procedures, policies and standards
    Keep accurate records and document customer service actions and discussions
    Analyse statistics and compile accurate reports
    Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
    Keep ahead of industrys developments and apply best practices to areas of improvement
    Control resources and utilise assets to achieve qualitative and quantitative targets
    Adhere to and manage the approved budget
    Maintain an orderly workflow according to priorities

Requirements and skills

    Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
    Experience in providing customer service support
    Excellent knowledge of management methods and techniques
    Proficiency in English
    Working knowledge of customer service software, databases and tools
    Awareness of industrys latest technology trends and applications
    Ability to think strategically and to lead
    Strong client-facing and communication skills

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Keyskills:   service assistant directing real estate marketing real estate insurance customer service operations real estate negotiating operational risk management customer unit production management administration management production coordination manager