Technical Support Engineer @ FIS Global Business

Job Description

We have an opportunity , for L1 Support Engineer with ACL Digital(Alten Calsoft Labs) A minimum of 2-3 years" experience of Helpdesk support performing Service operations for 24*7 support environment. Exposure to Web Applications, APIs, Cloud technologies (AWS/Azure). Experience in troubleshooting and identifying issues in IT environment and remote access tools. Good logical and analytical skills. Strong client driven approach & service oriented. Versatile team member with good communication and collaboration skills. Excellent troubleshooting skills applying logic. Experience using ticketing portals likeJira and ServiceNow. Familiar with MS office applications. Able to work with various systems, platforms, operating systems, languages, tools and technologies. Adaptability to changing work environment and technologies. Willing to enhance skills and knowledge as required. Good to have skills: Fundamental knowledge of Internet of Things (IOT). Experience with. RPA Bot monitoring in a global enterprise environment. Good understanding of Blue prism and UI path Tools and proficient to perform normal health check up of Bots. Ability to perform Connectivity tests of Bots. Knowledge about RPA Blueprism, AWS Services

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Others
Functional Area: Not Applicable
Role/Responsibilies: Technical Support Engineer

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Keyskills:   Web Applications APIs troubleshooting analytical skills communication skills systems platforms operating systems languages tools adaptability Blue prism Helpdesk support Cloud technologies remote access tools logical skills client driven approach service oriented collaboration skills ticketing portals MS office applications technologies Internet of Things IOT RPA Bot monitoring UI path Tools Connectivity tests AWS Services