Interesting Opportunity Network Engineer @ Expeditors

Job Description

Degree in Computer Science, Electronic/ Electrical Engineering or related disciplines with at least 2 years of relevant practical hands-on experience Working knowledge in various network products such as Bluecoat proxy/ Packet shaper, Cisco IP Telephony, Cisco ACS, Aruba WLAN is a must Network administration and management experience in a heterogeneous environment (Cisco and Juniper) is highly preferred Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills An achievement oriented individual, and a strong team player with the drive to explore new technologies and change processes Good attitude and ability to communicate clearly. Troubleshoot issues and provide efficient and prompt resolution to customers within timelines. Ensure quality resolution to avoid escalations from customers and reopening of issue tickets. Escalate critical issues to cross. functional teams to ensure quick resolution and coordinate with the product development team on bug fixes. Assume responsibility for developing detailed knowledge about specific products. Ensure internal knowledge reference pages are updated Develop a strong understanding of company products and procedures Strong customer service and analytical skills Communicating with customers to solve technical issues Develop ongoing solutions for use by other technical support analysts Telecommunications experience would be an asset A Success Engineer operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times A Success Engineer operates efficiently in this climate, maintains composure, exhibits Required Skills Strong analytical and problem-solving skills. Excellent communication skills, both written and verbal. A drive to dig into the details of a system or process to solve customer problems. Zeal to learn and constantly upgrade skills in a fast changing work environment. Ability to think on your feet and remain calm under pressure. Self-motivated, takes initiative, assumes ownership. Ability to work in a highly collaborative and fast-paced environment. Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help. (ref:hirist.tech

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Others
Functional Area: Not Applicable
Role/Responsibilies: Interesting Opportunity Network Engineer

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Keyskills:   CCNA CCNP Cisco IP Telephony Cisco ACS Bluecoat proxy Packet shaper Aruba WLAN