Experience- 6+ Years
Shifts - 24/7
Hybrid- 3 Day office
Application support role
The desirable skillset includes knowledge and experience of Java/J2EE /Java 11, Springboot, Javascript , React.js, Node.js, AWS Cloud, Terraform, Kubernetes, APIs.
The role is responsible for the maintenance, restoration of service, and risk management, of a discrete portfolio of key customer facing applications which underpin major retail business operations.
The key functions of this group include:
Rapid response to address high Impact (Impact 1 and 2) incidents. This will be achieved through internal skill sets and drawing in skills from other groups.
Service restoration subsequent to unanticipated outages / disruptions.
Driving root cause detection and resolution and ensuring these are advised back to all delivery groups.
Advising Release Management of the best way to release new functions onto the production platform.
Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately.
Identification of and driving application related service quality improvement.
Reviewing proposed technical solutions for new projects to ensure that are fit for purpose.
The desirable skillset includes knowledge and experience of Java/J2EE /Java 11, Springboot, Javascript , React.js, Node.js, AWS Cloud, Terraform, Kubernetes, APIs.
Further, the role requires not only technical skill sets that facilitate high calibre service provision to the business areas supported but also an awareness of other systems infrastructure and business processes dependent upon related to the applications in question. They will also foster close working relationships within the team and liaise with each team member to analyse and investigate production impacting issues. The team is involved in providing 24x7 support as part of a team rota and some weekend working.
Keyskills: Java Application Support Node.js Javascript AWS Cloud React.js APIs Events in React. js Node.js incident response Java Support Terraform Kubernetes Administration Java full stack support Incident Management Springboot AWS Java/J2EE /Java 11 Kubernetes