Operations Manager @ Top B2b Mnc

Home > Operations

Operations Manager

Top B2b Mnc
7 - 12 years
Kolkata
7 months ago
Email to a friend
Report this job

Job Description

Send resume: Ra****a@wi******o.com | Call: 70320 46318

We're Hiring: Operations Managers Voice & Chat (Contact Center)

Lead and optimize customer support operations across voice and chat in a fast-paced BPO environment.

Key Responsibilities:

Manage day-to-day contact center operations.
Drive service levels, quality, and team productivity.
Monitor KPIs and ensure process compliance.
Coach teams to meet and exceed performance targets.
Collaborate across departments for smooth operations.

Qualifications:

Graduate (MBA preferred).
1+ year in contact center operations leadership.
Strong team management, analytical, and communication skills.
Familiar with CRM tools and call center tech.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Top B2b Mnc
Location(s): Kolkata

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: International Sales International Operations Chat Support Voice Process Operations Management Content Management SLA Management Customer Service Operations Customer Support Operations

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ 14-18 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Manager Operations International Voice Banking Customer Support Hyd

International BPO

9 - 14 years

Hyderabad

18 hours ago

₹ Not Disclosed

Quality Manager / Senior Manager Home Health - Medical Coding

Gebbs Healthcare

9 - 14 years

Hyderabad

6 days ago

₹ Not Disclosed

Head Operations For our hospital at Nashik

Apollo Hospitals

8 - 13 years

Nashik

6 days ago

₹ Not Disclosed

Operations Executive

Petpooja

1 - 3 years

Ahmedabad

8 days ago

₹ 2.5-3.5 Lacs P.A.

Top B2b Mnc

Top B2B MNC in Management Consulting Domain

Operations Manager @ Top B2b Mnc

Home > Operations