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Senior Product Support Engineer @ F5

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 Senior Product Support Engineer

Job Description


At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.Role Overview:We are seeking a Senior Product Support Engineer to join our team and deliver comprehensive technical support for the F5 NGINX Plus. This platform empowers enterprises to modernize legacy monolithic applications and deploy new, microservices-based architectures as part of their digital transformation journey. In this role, you'll be instrumental in fostering strong client relationships by resolving technical issues and addressing inquiries related to F5 NGINX Plus, including operating system configuration and performance tuning. This role will be based in Hyderabad.Sounds interestingRead on! What you will do: 

  • Be the first responder to Level 1, 2, and 3 support queries working shifts.

  • Answer customer questions on installing, configuring, and tuning F5 NGINX Plus.

  • Handle customer questions about configuring and tuning Linux and networking

  • Solve complex real-life customer problems that are often on heavily loaded production systems
    •  What you will bring: 

  • At least 6 plus years of related experience with a bachelors degree

  • 3 plus years of knowledge of Linux or Unix, preferably at a system administrator level

  • Expert-level knowledge of load balancers, web servers, caching, and web-enabled applications and their associated protocols, e.g., HTTP, TCP/IP, WebSocket, HTTP/2, SSL, SMTP, DNS, etc.

  • Experience with network troubleshooting using tools like tcpdump or wireshark

  • Experience with system tools, such as SystemTap and DTrace, are a plus

  • Ability to responsibly handle sensitive customer data

  • Ability to deliver high-quality support, including understanding how important high-quality support is to the F5 NGINX Plus value proposition

  • Ability to read and understand C code

  • Understanding of how the OS kernel works
    •  What Youll Get: 

  • Hybrid working mode

  • Career growth and development opportunities

  • Recognitions and Rewards

  • Employee Assistance Program

  • Competitive pay, comprehensive benefits, and cool perks

  • Culture of Giving Back

  • Dynamic Diversity & Inclusion Interest Groups
    • Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!#LI-BH1The is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting ac***********s@**.com .

    Job Classification

    Industry: Hardware & Networking
    Functional Area / Department: Engineering - Hardware & Networks
    Role Category: IT Network
    Role: System Administrator / Engineer
    Employement Type: Full time

    Contact Details:

    Company: F5
    Location(s): Hyderabad

    + View Contact

    Keyskills:   load balancing linux cache web server web technologies css tcpdump networking hibernate ssl jquery wireshark spring technical support java websocket html mysql tcp smtp product support nginx ip dns javascript spring boot http troubleshooting unix

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