Senior manager (BPO)
- Amiga Informatics
- 8 - 10 years
- Mohali, Chandigarh
- 7 years ago
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Job Description
JD:For quick response, Give me call @ 9999463***
This role is responsible for: 1. She will be responsible for a team management, Team handling, Team performance. 2. Resolve agent and customer issues. 3. Be directly responsible for the overall performance of team members 4. Participate in new-hire interviews. 5. Conduct performance reviews and team meetings. 6. Conduct monitoring and coaching sessions. 7. Coordinate with training and quality assurance to identify systemic quality-improvement opportunities. 8. Represent the team on special projects/initiatives 9. Competent in all process and technical skills required at Agent level Thorough understanding of Metrics requirements and targets. 10. Achieve Call Quality requirements as outlined via Call Monitoring Guidelines 11. Achieve Productivity requirements and performance delivery as outlined via Operation scorecard 12. Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction. 13. Demonstrated flexibility and contributions to creating a team environment 14. Continual enhancement of ones performance 15. Adherence to all company policy and procedures. Demonstrate a high degree of integrity in the performance of ones responsibilities. Person is expected to treat all information related to customer database and business line with strict confidence. 16. Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines
Key skills:
1. Must have 8-10 years of experience in BPO as manager.
2. Only female candidates is required for this role.
3. Fix day shifts (No rotational shifts).
4. Attractive packages.
Interested can send me their updated resume at sh*******i@am*************s.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Amiga InformaticsLocation(s): Mohali, Chandigarh+ View Contact
Keyskills: Senior Management
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Amiga Informatics
Amiga Informatics Pvt. Ltd Pragati Sharma HR/IT Recruiter Talent Acquisition Amiga Informatics Direct: +91 -9999-416-587 ,Email: pragati@amigainformatics.com India |USA | canada |Hong kong| UAE
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