Quality Manager
- Concentrix
- 7 - 10 years
- Mumbai
- 9 days ago
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Job Description
Quality Assurance:
- Oversee quality monitoring processes and ensure adherence to SOPs and KPIs.
- Supervise quality analysts and ensure timely audits and feedback loops.
- Analyze quality data to identify trends, gaps, and areas for improvement.
- Develop and implement quality improvement plans in collaboration with operations.
- Conduct calibration sessions to ensure consistency in evaluations.
- Support root cause analysis and corrective action planning.
Candidate Profile
- Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
- Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
- Strong communication skills, both written and verbal
- Proficiente in Microsoft Office
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
- Strong understanding of adult learning principles and instructional design.
- Excellent communication, presentation, and leadership skills.
- Ability to analyze data and generate actionable insights.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Account / Relationship Management - Voice / BlendedEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Mumbai+ View Contact
Keyskills: Quality Management Stakeholder Management Quality Call Calibration
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Concentrix
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global ...
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