Team Lead - Pune,Kolkata - Airful Consulting
- Airful Consulting
- 4 - 8 years
- Multi-City, India
- 1 month ago
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- Kolkata,West Bengal, Pune,Maharashtra
Job Description
- We are hiring BPO Team leaders for international Process
- Location -Kolkata
- Experience- Min 2 Years experience of Team Leader on Papers
- Graduation Mandatory
- Immediate joiners preferred
Role and Key Responsibilities:
Responsible for the day-to-day supervision of a group of call center associates including
work and attendance monitoring in accordance with organization policy and applicable
legal requirements
Regularly impart effective coaching to team members, enabling consistent high
performance delivery
Identify performance related issues, develop an action plan for improvement and
implement corrective action
Ensure service delivered to our customers meets contractual Key Performance Indicator
(KPIs) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and
as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required
manager development training
Promote CNX values- walk the talk and lead by example
Key skills & knowledge:
Associate's degree in related field with two to four years of relevant experience
preferred
Highly motivated individual with skills to develop and coach team members to achieve
performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team members multi-tasking, prioritization and meeting timelines of
deliverables
Ability to mentor, coach and provide direction to team members
Willingness to work in a flexible schedule
Educational Qualification : Graduate
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Operations
Role: Team Leader
Employement Type: Full time
Contact Details:
Company: Airful ConsultingLocation(s): Multi-City, India
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Airful Consulting
About companyBangalore Company InfoAddress:GiGA Innovation Center, #363, 19th Main Road Rajaji Nagar, Bengaluru, Bengaluru Urban Karnataka, BANGALORE, Karnataka, India
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