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Trust & Safety New Associate-Content @ Accenture

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 Trust & Safety New Associate-Content

Job Description


Skill required:Content Management Content Moderation
Designation:Management Level New Associate
Job Location:Hyderabad
Qualifications:Any Graduation
Years of Experience:0 to 1 years
What would you do?
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining handson job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analysing and reviewing user profiles, audio, videos, and textbased content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and wellbeing of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture's wellbeing support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective wellbeing.
What are we looking for?
The following skills are required to perform this role
  • Strong coping, emotional resilience, and stressmanagement skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decisionmaking skills
  • Basic internet research skills Good comprehension, communication (verbal, written) skills is required to interpret content Additional skills
  • Be a team player and value cohesiveness
  • Be flexible to cater to changing business needs in a fastpaced environment
  • Be aware of social trends, political situations, current affairs etc. Roles and Responsibilities Your role requires following responsibilities -
  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and make decisions/take actions as per client policies and guidelines
  • Stay up to date with any changes on policies/process
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
  • Engage in the well being activities
  • Meet desired efficiency established by business
  • Job Classification

    Industry: IT Services & Consulting
    Functional Area: IT Services & Consulting
    Role Category: Occupational Health & Safety
    Role: Safety Consulting
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Hyderabad

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    Accenture

    Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions unde...