Key Account Manager - Ecommerce - Delhi/NCR
- Relaxo
- 7 - 12 years
- Delhi, NCR
- 1 month ago
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Job Description
Key Account Manager
Function:
New Channel Sales
Work Location:
New Delhi
Grade
Experience in years:
5-7 years
Reporting to:
DGM
Number of Employees Reporting to Position and Designations:
Amount of travel required:
Yes
Work-Level:
Academic/Trade Qualifications
Essential:
Any Graduation
Desirable:
MBA/PGDBM
Purpose of the Position (Job Summary)
7-10 years of Experience in Sales with exposure to Institutional(Ecommerce,/CPC & CSD) Sales in Footwear, FMCG, Apparel, Luggage or FMCD industry.
Key Roles and Responsibilities
Business
Perform Sales:
A. Translates the annual sales operating plan into quarterly, monthly & weekly objectives.
B. Plan value & volume goals for each brand/product at key account level.
D. Plans and execute Joint Business Plans with Key accounts and is responsible for achieving overall objectives.
Price Management:
A. Keep monitoring on any change on internal product pricing and, communicates to customers in the accounts handled. Ensure revision at key account level in stipulated time frame.
B. Monitors and evaluates consumer discounts structure offered by set of key accounts and internal governs the policy and guidelines.
3. Business Development:
A. Identifies and prospect new key accounts, devise strategy to start biz, make presentation to key people and finally acquire them.
B. Introduction of new products/categories into current set of key accounts.
4. Process, Coordination, MIS & Demand Planning:
a. Coordination with Operations & billing team for day to day billing.
b. Communicates information about schemes, discounts and Prices to the account.
c. Implementation and adherence of various sales processes at Channel partner/Key accounts level.
d. Prepare robust MIS pertaining with various business activities.
e. Bring forward industry best practices and continuously improvise the sales processes.
f. Plan and submit the detailed demand planning to Operations team.
g. Strict vigilance on competitions activities and devise counter activity plan.
Regularly prepare and update the ROI of each Key account & channel partners
Financial
5. To ensure controlling the biz in approved support.
6. Ensure collection of credit controls.
Customer Oriented
7. Customer Orientation:
h. Handles channel partners & key accounts complaints and sales returns & ensuring timely resolution.
i. In case of sales return, analyses reasons for return, informs channel partner/Key account to make a sales return order, receives goods back at channel partner/Key account and inspects goods and documents reason for return.
j. Present Product range presentation to the key accounts as and when required.
k. Drive negotiations with the portals / e-commerce & drive volumes based on discounting with the portals .
People Oriented
8. Manage & Develop People:
l. Prepares regularly daily / weekly and monthly activity reports and suggests appropriate improvements to sales officers or sales promoters or both.
m. B. Provides leadership, motivation and direction to the team.
n. C. Nurture the capabilities of channel partners sales team so that they contribute desired results.
Competencies
Technical/Functional
Behavioral
1. Strategic Thinking
2. Ecommerce
3. Strong MS Office skills
1. Desired
2. Ownership
3. Leadership
4. Consumer Orientation
5. Strong Analytical Ability
Performance Measures
Qualitative
1. Market penetration
2. Sales operations
3. Sales volume
1. Customer activity
2. Customer satisfaction
3. Customer service.
Key Stakeholder Management
Internal
External
1. Regional sales team
2. Marketing
3. Corporate Communication & NPD
4. Production Planning & Logistics
5. Distribution and Sales Support
1. Distributors
2. Key Accounts
Job Classification
Industry: Internet (E-Commerce)Functional Area: Internet (E-Commerce)
Role Category: eCommerce Operations
Role: eCommerce Manager
Employement Type: Full time
Contact Details:
Company: RelaxoLocation(s): Delhi, NCR
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Relaxo
Relaxo Footwears Ltd. is one of the most quality conscious, progressive footwear companies manufacturing branded footwear such as Relaxo Hawai slippers, Schoolmate school shoes, Relaxo Canvas shoes, Casualz slip-ons, Relaxo Jogger sports shoes, Leatherite slippers & shoes and Flite- the lightwei...
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