Customer Service Professional
- Nityo Infotech
- 1 - 5 years
- Hyderabad
- 8 months ago
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Job Description
NITYO INFOTECH is looking for Customer Service Professional to join our dynamic team and embark on a rewarding career journey- Respond to customer inquiries and complaints in a prompt and professional manner, using phone, email, and live chat as needed
- Resolve customer issues, answering questions, and providing information to ensure a positive customer experience
- Document customer interactions and outcomes in a clear and concise manner
- Proactively identify and escalate issues to the appropriate department, as needed
- Collaborate with internal teams to provide the best possible customer experience
- Maintain a positive and professional demeanor at all times, even in difficult situations
- Excellent written and verbal communication skills
- Strong problem-solving and decision-making skills
- Ability to work well under pressure and handle difficult customer situations with empathy and professionalism
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Nityo InfotechLocation(s): Hyderabad+ View Contact
Keyskills: bpo customer service presentation skills customer care customer interaction problem solving customer support handling customer queries written communication chat writing non voice customer handling communication skills customer experience
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