HR Systems and Reporting Specialist
- Talrn
- 5 - 6 years
- Multi-City, India
- 2 months ago
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- Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
Job Description
- Provide quality customer service and resolution in response to complex inquiries, incidents, elevated service inquiries or escalations.
- Troubleshoot issues and leads the collaboration with internal teams and partners to come to rapid resolution, including managing issues tied to Workday modules, such as Core HCM, Recruiting, Performance Management, Talent Management, Compensation, Learning, Time Tracking, and Absence.
- Monitor integrations to ensure successful completion, including validating system logs and escalating issues.
- Manage service requests and incidents reported to the HR Operations ticketing queue and mailbox by providing end-user troubleshooting, issue remediation, technology assistance, and escalation management.
- Support major Workday releases by testing new functionality, as well as performing regression testing.
- Assist with mass data loads and data clean-up consistently including, but not limited to, pay and staffing corrections, supervisory organization clean up, and org assignment corrections
- Review, update, and organize documentation covering assigned duties
- Maintain data integrity in systems by running queries, analysing and correcting the data as needed
- Assist with the preparation of training materials, job aids, instructions, and training when needed
- Develop, maintain, and distribute standard reports to the organization. Maintain the automated distribution of reports.
- Supporting HR users and managers in working with reporting tools (e.g., worksheets, discovery boards, dashboards, etc.)
- Coach employees, managers, and HR partners on how to best query information from HR applications.
- Other duties and projects as assigned.
Requirements:-
- 2+ years relevant professional experience preferably supporting HR Systems / Technology Operations.
- Proficiency in Workday (or equivalent fully integrated, leading HRIS/Payroll platform)
- Knowledge of USA HR, payroll, benefits, and recruiting process fundamentals, terminology, and concepts.
- Strong technical and analytical skills, including advanced Excel skills
- Experience leveraging data to answer HR questions
- Strong verbal and written communication skills.
- Excellent customer service skills with the desire to enhance employee experience.
- Ability to meet deadlines while maintaining a high degree of accuracy.
- Strong team player and collaborative work style.
- Ability to work on routine assignments independently while using good judgment in deciding when to take action or when to ask for direction.
- Demonstrated ability to deal with highly confidential and sensitive information.
Job Classification
Industry: Facility Management ServicesFunctional Area: Facility Management Services
Role Category: HR Operations
Role: HR Analyst
Employement Type: Full time
Contact Details:
Company: TalrnLocation(s): Multi-City, India
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Keyskills: Analytical skills Payroll Ticketing Performance management HRIS Staffing Regression testing Talent management Monitoring Reporting tools
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₹ 6-11 Lacs P.A
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