Role & responsibilities
Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client.
Collect all closed work orders to close the calls.
Receive and answer all incoming calls/mails/papers reporting complaints or work requests
Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
Maintain the confidentiality and security of all data and information relating to the facility
Maintain professional appearance at all times
Preferred candidate profile
Diploma holder or Graduate
Minimum 3 years experience in any facility management company or in a hospitality industry.
Excellent knowledge of Word and Excel
Excellent customer service skills
Excellent communication skills
Ability to deal with various types of people
Effective time management skills
Location : Bachupally.
Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 80 countries, Sodexo serves 75 million consumers each day through its unique combination of On-site Serv...