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Process COACH - Coding @ Omega Healthcare

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 Process COACH - Coding

Job Description


Role Description Overview:The PC is accountable to manage day to day activities of coaching the employees, track and trend data for improvement
Responsibility Areas:
  • Understand the quality requirements both from process perspective and for targets
  • To Train effectively the new joiners on Medical Billing concept with the guidelines.
  • To monitor Trainees productivity per OJT glide path/ramp up targets.
  • To monitor Trainees quality output per OJT glide path/ramp up targets.
  • To initiate and implement improvement program for poor performers.
  • Providing continuous feedback in a structured manner.
  • Educating on the client specs and guidelines.
  • Educating on the latest updates on the coding aspects.
  • Carrying out one-on-one session on the repeated errors.
  • To provide feedback on productivity and quality of trainees to Team Leads.
  • To pass on the QC feedback effectively to the trainees.
  • To help Team Leads in early confirmation of Trainees by providing the valuable inputs.
  • Attainment of Internal & External SLA as per Process Defined.
  • Strict adherence to the company policies and procedures.


  • Extensive Coaching & Training as per process defined.
  • Must have Variant Training & Coaching Strategy.
  • Min of 1.5 Yrs of Professional and Relevant Experience.
  • Sound knowledge in Healthcare concept.
  • Excellent Communication skills Verbal & Non Verbal.
  • Must have Good Product and Process Knowledge.
  • Job Classification

    Industry: BPM / BPO
    Functional Area / Department: Teaching & Training
    Role Category: Corporate Training
    Role: Process Trainer
    Employement Type: Full time

    Contact Details:

    Company: Omega Healthcare
    Location(s): Hyderabad

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    Keyskills:   us healthcare training denial management rcm revenue cycle management project management tracing ms project budgeting claims processing estimation medical coding defect reporting ar calling medical billing track and trace project planning

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    Omega Healthcare

    Omega Healthcare Management Services Pvt. Ltd. http://www.omegahms.com