Specialist - Infrastructure Support @ Keka Technologies

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Specialist - Infrastructure Support

Keka Technologies
3 - 6 years
Hyderabad
8 months ago
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Job Description

Designation: Specialist - Infrastructure Support/IT Support

Key Responsibilities

Manage, configure, and monitor Sophos Firewalls (XG, XGS series).

Administer and troubleshoot Ruckus WiFi networks (SmartZone, Unleashed, and Cloud).

Perform routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP.

Provide Level 2 support for network, server, and security-related incidents.

Conduct firewall policy updates, firmware upgrades, VPN setup and monitoring.

Monitor network traffic and performance, optimize throughput and security.

Handle Wi-Fi SSID setups, guest portals, VLAN tagging, and access point provisioning.

Manage user accounts and permissions in AD.

Collaborate with Level 1 and Level 3 teams to resolve escalated issues.

Create and maintain documentation for configurations, procedures, and infrastructure.

Participate in audits and compliance efforts related to IT infrastructure.

Required Skills & Experience:

3+ years of experience in IT support or network administration.
Strong experience with Sophos XG/XGS Firewalls, including policies, NAT, IPS, VPNs.
Solid hands-on experience with Ruckus WiFi systems - access point deployment, SmartZone controller management.
Proficiency in Windows Server administration - Active Directory, GPO, DNS/DHCP.
Good understanding of LAN/WAN concepts, TCP/IP, VLANs, and routing protocols.
Experience with system monitoring tools and ticketing systems.
Excellent troubleshooting and analytical skills.
Strong communication and documentation abilities.

Job Classification

Industry: Recruitment / Staffing
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time

Contact Details:

Company: Keka Technologies
Location(s): Hyderabad

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Keyskills: Network administration WAN VPN IT support LAN Active directory DNS Firmware DHCP Firewall

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Keka Technologies

keka Technologies Pvt Ltd About Us: Keka has grown super-fast to become the leading HR Tech product, thanks to our people and customers. We are here to transform businesses in India by empowering HR and employees with right tools, so they can focus on doing their best. We are unstoppable and ar...

Specialist - Infrastructure Support @ Keka Technologies

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