Technical Trainer - Training & Development
- Pharma
- 5 - 10 years
- Multi-City, India
- 2 months ago
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- Hyderabad/ Secunderabad,Telangana, Puducherry,Puducherry, Chennai
Job Description
Training:
- Training Need Identification and Analysis; customization of Training Methodology.
- Preparation of Monthly Training Calendar.
- Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training man days.
- On the job training to the front - end employees.
- Plan and deliver induction to new hires on bi-monthly basis.
- Plan and deliver new hires training program on bi-monthly basis.
- Plan and deliver existing employees training program.
- Plan and conduct on the job training in stores as per business requirements.
- Plan and co-ordinate the new business initiatives of the company.
- Act as counsellor for handholding of employees.
HR:
- Coordinate with HR.
- To receive the list of new joinees eligible for induction and new hire training as per the training calendar.
- To submit the attendance of trainees undergoing induction and new hire training.
- To track three monthly assessments of trainees and carry out counselling whenever required.
- To help solve issues related to attendance, ID card, uniform etc.
Budget & MIS:
- Generate and maintain training related employee database.
- Prepare and report fortnightly Training plan and MIS both for supervisor(s) and frontline associate(s) to the Training coordinator.
- Record actual monthly training expenditure in training MIS.
Operations & Customer Service:
- Encourage and direct supervisors for collecting customer feedback forms.
- Collect relevant issues during branch visit and coordinate with concerned in operations for solutions.
- Liaison with the concerned in operations to deliver operations modules during New hire training.
Skill Set:
- The incumbent needs to have good conceptual understanding of pharmacy practice and soft-skills in relation to the pharmacy retail industry.
- Self-motivated, fluent communication in respective regional language & English is a must, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees.
- This job will require travelling within the region across retail/hospital based pharmacies for on -the-job training purpose.
Work Week: Mon Sat (6 days/week)
Work Timings: General Day Shift
About Company: With over 5000 stores, Apollo Pharmacy is the largest pharmacy retail chain in India. We have been serving our customers dedicatedly for over 35 years while touching the lives of over 20 Crore customers annually with genuine quality healthcare products.
Build your career with a strong purpose to serve communities by joining our vibrant workforce of over 40,000 committed personnel spread across the country.
Job Classification
Industry: RetailFunctional Area: Retail
Role Category: Corporate Training
Role: Technical Trainer
Employement Type: Full time
Contact Details:
Company: Apollo PharmacyLocation(s): Multi-City, India
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About companyWith over 5000 stores, Apollo Pharmacy is the largest pharmacy retail chain in India. We have been serving our customers dedicatedly for over 35 years while touching the lives of over 20 Crore customers annually with genuine quality healthcare products.Build your career with a stron...
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