Customer Experience Executive ( OP & IP)
- Rhea Healthcare
- 1 - 5 years
- Bengaluru
- 25 days ago
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Job Description
Key Responsibilities:
- Greet customers with warmth & politeness.
- Attend to all guests promptly and courteously; coordinate services as per their requirements.
- Help customers fill the registration forms and any related documents.
- Ensure that customers are comfortable; keep track of them and in case of any changes to their schedule, update them at the earliest.
- Communicate updates of the patients to their relatives time to time.
- Coordinate patient movement into Consultant chambers; be alert and track waiting patients.
- Ensure Billing is advised to charge for all diagnostic services and bills are updated accurately.
- Collect feedback from all customers.
- Conduct the admission process smoothly, ensure all documents are duly filled and signed by patient/attendant; all fields are filled in the admission portal; appropriate Bed is blocked.
- Understand Hospital Information System for carrying out billing jobs. Prepare bills by entering all lab orders, medications, and services given to patients.
- Coordinates with support departments to ensure customers are comfortable and services are as per standard.
- Interacts & builds rapport with customers to ensure transparency with charges and a comfortable smooth discharge process.
- Follows up for Insurance settlement: handles billing recovery & periodically updates long stay intermediate provisional bill to TPA.
- Maintains individual TPA status regarding Bills Submitted, Payment Status & Outstandings.
Qualification: Any graduate
Experience: 1-5 years
Location: North Bangalore
Send your cv to he***k@mo************a.com
Job Classification
Industry: Medical Services / HospitalFunctional Area: Medical Services / Hospital
Role Category: Front Office & Guest Services
Role: Front Office Executive
Employement Type: Full time
Contact Details:
Company: Rhea HealthcareLocation(s): Bengaluru
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