JC- Home Delivery Lead @ Jio Platforms

Job Description

1. Responsible for Jio Home Delivery (JHD) in JC Operation
2. Manage and supervise various outbound channels to ensure high service levels for JHD customers.
3. Recruit, train & deploy outbound direct sales agents in JC area as per the given target
4. Monitor refresher training on JHD processes and product knowledge for agents.
5. Drive Lead Acceptance & Lead Delivery on a day-to-day basis
6. Ensure JC-Level Master Configurations on JHD platform for Agent Stores, Pin Codes, and Products
7. JC territory planning to ensure 100% manning coverage
8. Supervise and manage General Trade & Own Store promoters (xDSS) for Home Delivery
9. Propose improvements to ensure an enhanced customer experience
10. Monitor and gather competition/industry plan, initiatives, policies, and best practices

Mandatory key skills: outbound sales, distribution sales, retail sales, and sales delivery require strong interpersonal and relationship management skills.

Work Experience (specify range): 4–8 years

Job Location: Amritsar, Jalandhar

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Keyskills:   distribution sales retail sales customer relationship outbound sales customer focus telecom sales field sales