Senior System Engineer Specialist (Endpoint) @ Amadeus

• End to end responsibility of Endpoint Management and Microsoft Endpoint Configuration Manager

• Design, implement and support Endpoint solution based on business requirements

• Maintain existing infrastructure and solutions

• Proactive monitoring of the Autopilot and Endpoint Management services

Main accountabilities and activities:
1. Able to design and adjust architecture to meet the business needs
2. Participate in solution designs, architecture, and analysis
3. In depth knowledge of administration and deployment of Windows 10/11 and Security configuration
4. Azure Intune and Configuration Manager
5. Implement scripts (in Powershell) for Automation
6. Solid infrastructure knowledge, network, Active Directory
7. Troubleshoot and support as level 3 solution owner
8. Rapid response to the relevant incidents
9. Collaborative projects when there s dependencies on Endpoint

Operational readiness:
- Responsible to provide documentation and training to operation teams
- Responsible to provide support materials to Change and Knowledge Management teams
- Responsible to manage and update RACI to relevant parties

Collaboration Activities:
-Participate in collaborative projects with other service owners (within PMS, EUS, SDS, etc)
-Monitor update weekly activities, align CRs with proper input according to DWS guidelines and LPM

Strategy:
Participate and provide input for Long-Term Strategies to management (typically up to 3-4 years in the future) relating to responsible service areas