Global IT Senior Consultant - Immediate joiner
- Navisite
- 4 - 9 years
- Multi-City, India
- 2 months ago
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- Pune,Maharashtra, Gurugram,Haryana, Delhi / NCR
Job Description
Job Description
Diagnose and resolve software and hardware issues, .including desktop operating systems, across a range of software applications in a courteous and cooperative manner.
- Apply operating system updates and patches in a timely manner in keeping with company procedures and best practices.
- Troubleshoot and resolve desktop computer networking and active directory user account related issues.
- Install and configure new IT equipment including end user computers in all locations.
- Maintain inventory of IT related hardware and software assets.
- Resolve issues and maintain hardware and software for printers, scanners and other network peripherals in an efficient manner.
- Create and maintain technical documentation and procedures for desktop computer hardware and software.
- Maintain excellent verbal and written communication skills including the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Perform telephone support to staff in the use of required technology related tools.
- Work with and assist other IT staff members to provide effective customer service and support.
- Take ownership of issues implementing appropriate fixes to restore service as soon as possible while escalating incidents to other staff or groups when necessary.
- Complete assignments efficiently and accurately.
- Review processes and provide recommendations for more efficient use of available technologies.
- Performing other duties related to the profile, as necessary, that are not specifically stated.
- Some on-call shifts required.
- Skills and Personal Characteristics
- Desktop/Laptop computer hardware configuration and break-fix
- Proficient with computer software including Microsoft Office applications.
- Responsible and reliable
- Initiative to complete tasks efficiently and independently
- Customer service and teamwork focus
- Experience with administration of Microsoft 365 and Azure
- Experience with Active Directory
- Experience with Exchange Online
- Experience with Intune and Autopilot
- Experience with Sophos, Managed Engine, Amazon Workspace, VMWare vSphere and Windows365 VDI are not required but would be beneficial.
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: IT Network
Role: Head - Network Operations
Employement Type: Full time
Contact Details:
Company: NavisiteLocation(s): Multi-City, India
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₹ 5-10 Lacs P.A
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