BPO - ESC Payroll Consultant
- Navisite
- 2 - 7 years
- Multi-City, India
- 2 months ago
- Email to a friend
- Report this job
- Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru
Job Description
- Navisite, Part of Accenture, is expanding and is adding an experienced Employee and Payroll Services/BPO Customer Service Representative to join our dynamic and successful team
- We are currently looking for an experienced Customer Service Representative for our global Employee and Payroll Services team
- Navisite, Part of Accenture, offers Cloud services across public, private, and hybrid cloud environments and is an Advanced AWS partner
Objective :
- This position supports service tickets from employees regarding Payroll, Human Resources, and HR/Benefits applications inquiries
- This resource directly impacts results within the Employee Service Center with goals to ensure performance is aligned with established business drivers with people at all organizational levels
Responsibilities :
- Able to meet key performance indicators such as first call resolution, schedule adherence, and contact quality
- The scope of support responsibility spans Payroll and Human Resources including health, welfare and retirement plans
- Maintain strong working knowledge of call center tools, and HRIS applications
- Take ownership of customer issue or problem to identify and drive to a possible win-win solution
- Diagnose the underlying event or issue to determine the resolution timeframe
- Perform logical steps to resolve the event through utilization of tools, skills, and analysis expertise
- Verify customer identity and maintain confidentiality and confidential information
- Use software for contact tracking, information gathering, research, documenting customer contacts, and problem resolution. Accountable for 100% of contact transaction documentation daily
- Take the frontline responsibility for problem identification and elimination
- Perform other responsibilities as assigned by management
Preferred Skills & Experience :
- More than 2 year of experience preferred with call center and/or Payroll/HR Service Delivery
- Experience serving customers via telephone and email channels
- Experience with HRIS and web-0based employee self-service applications
- Able to ask question in a non-demeaning manner; act as a settling influence in the time of a crisis and understand the dynamic nature of this complex and often personal in nature customer support hype
- Demonstrate good listening skills
- Able to empathize with the customer situation or event
- Dedicated to delivering a distinctive customer experience
- Proven ability to multi-task and work in an ever-changing environment; stay calm under pressure.
- Flexible with shift timings to include working overtime based upon client demands (eg seasonal open enrollment periods)
- Capable of working in a team environment with a client service focus.
- Able to apply knowledge in new and undocumented incidents, based on understating of: Interdependencies of systems
- Workflow requirements within the internal processes
- Underlying infrastructure or the customer applications.
- Candidate must ensure compliance with data protection legislation under the DPA, EU GDPR, and any other applicable data legislation
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: HR Operations
Role: HR Generalist
Employement Type: Full time
Contact Details:
Company: NavisiteLocation(s): Multi-City, India
+ View Contact
Keyskills: BPO Customer Service Representative Payroll HP data protector Compliance HRIS Customer support HR MSP
Fraud Alert to job seekers!
₹ 2-5 Lacs P.A
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
