Customer Care Executive @ BPO Convergence

Job Description

BPO Convergence
E-2, Block E,
Sector 1, Noida,
Uttar Pradesh
201301
Landmark- near metro sector-15

Contact - hidden_mobile HR Prachi

We are seeking a dynamic and customer-focused individual to join our team as a Customer Care Executive. As a key player in our customer service department, you will be responsible for ensuring an exceptional customer experience through effective communication, issue resolution, and maintaining positive relationships.
Responsibilities:
Customer Interaction:
Respond promptly to customer inquiries via phone, email, and live chat.
Provide accurate and comprehensive information about our products/services.
Issue Resolution:
Investigate and resolve customer concerns, ensuring timely and satisfactory resolutions.
Collaborate with cross-functional teams to address complex issues.
Communication Skills:
Demonstrate excellent verbal and written communication skills.
Maintain a professional and friendly tone in all customer interactions.
Documentation:
Record and maintain detailed and accurate customer interaction records.
Generate reports on common customer feedback and recurring issues.
Product Knowledge:
Stay updated on our product/service offerings.
Conduct product demonstrations and assist customers in product usage.
Customer Feedback:
Gather customer feedback to identify areas for improvement.
Actively contribute to initiatives aimed at enhancing overall customer satisfaction.
Qualifications:
Previous experience in a customer service role is a plus, but not mandatory.
Excellent communication and interpersonal skills.
Ability to handle high-stress situations with a calm and solution-oriented approach.
Basic computer skills; familiarity with CRM software is advantageous.
High school diploma or equivalent; additional education is a plus.
Attributes:
Customer-centric mindset with a commitment to delivering exceptional service.
Strong problem-solving abilities and attention to detail.
Team player with the ability to work collaboratively.
Adaptability and eagerness to learn and grow.
If you are passionate about providing outstanding customer service and thrive in a fast-paced environment, we invite you to apply for the position of Customer Care Executive. Join our team and play a key role in ensuring our customers receive the best possible support.

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Keyskills:   adaptability conflict resolution product knowledge computer proficiency time management active listening problem-solving abilities empathy patience