Hiring For International Non Voice- Chat Process-Intouch Cx
- IntouchCX
- 0 - 5 years
- Hyderabad
- 7 months ago
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Job Description
Role & Job Title: Customer Support Executive International Chat Process (Dual Concurrency)
Job Location: Hyderabad
Experience Required: 0-4 years
Employment Type: Full-Time
Shift: Rotational / Night Shifts
Work Mode: Work from Office
Job Description:
We are hiring energetic and customer-focused professionals for our International Chat Support The role involves handling multiple customer queries simultaneously through live chat, ensuring timely and effective resolution while maintaining high customer satisfaction.
Key Responsibilities:
- Respond promptly and professionally to customer queries via live chat (handling two chats at once).
- Assist international customers with product/service-related queries, account issues, and troubleshooting.
- Maintain accurate records of interactions in the CRM system.
- Meet performance metrics including response time, resolution rate, and customer satisfaction.
- Collaborate with internal teams for escalations and complex issues.
- Ensure adherence to standard operating procedures and quality standards.
Required Skills & Qualifications:
- Graduate in any discipline (Freshers can apply).
- Excellent written English communication skills (grammar, spelling,
- Ability to handle dual chat concurrency without compromising on quality.
- Basic computer proficiency and typing speed of 35+ WPM.
- Customer-centric mindset and problem-solving attitude.
- Flexibility to work in rotational shifts (including night shifts).
Preferred Qualifications:
- Prior experience in an international BPO/chat process who can able to do Multiple chats minimum of 2 Chats simultaneously
- Familiarity with tools like Zendesk, Live Chat, or similar platforms.
Benefits:
- Competitive salary and performance-based incentives
- 2 way Cab facility (Free ) up to 25 KM radius
- Health insurance and other employee benefits
- Excellent growth opportunities and training support
responsibilities
Preferred candidate profile
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: FreshersContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Chat Process Chat Process Communication Skills Written And Oral Communication Fluent English Typing Speed Chat Support Non Voice Bpo Non Voice
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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