Associate - Product Operations
- Eccentric Engine
- 1 - 6 years
- Mumbai
- 2 years ago
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Job Description
- We are seeking an enthusiastic and detail-oriented Associate - Product Operations to join our dynamic team at Eccentric
- As the primary point of contact for customer inquiries, feedback, and concerns, you will play a pivotal role in ensuring exceptional customer satisfaction
- Building strong, lasting relationships with our clients will be a key focus, making you the go-to person for their business needs
- Youll also be responsible for coordinating and managing projects, ensuring timely delivery within scope and budget
- Additionally, your proficiency in analytics will be crucial in generating and analyzing reports to drive data-driven insights and optimizations
We are building a Showroom-like experience in a virtual world where a vehicle buyer
- Can take a 3D walkthrough of all models/variants/trims on sale
- Can customize the vehicle and see exactly how it looks like and how much it will cost
- Can take a Virtual Consultation with a sales agent in the virtual world (some like to call it Metaverse)
1. Customer Success
- Act as the primary point of contact for all customer inquiries, concerns, and feedback.
- Ensure all client needs are communicated with utmost clarity (both internally and externally) and met with timely, effective solutions.
- Build strong, lasting relationships with our customers, ensuring consistent satisfaction so youre seen as the go-to person for their business needs.
- Communicate customer feedback internally, liaising with product and development teams to drive product enhancements or address specific client needs.
- Ensure that all key data and metrics for your respective client are at your fingertips, especially during discussions.
2. Project Management
- Coordinate and manage all projects associated with your assigned clients from inception to completion.
- Ensure that all projects are delivered on time, within scope, and within budgets.
- Collaborate with cross-functional teams to ensure that you block their time to ensure seamless project execution.
- Develop comprehensive project plans, track progress, and communicate any changes or challenges to stakeholders.
- Evaluate project outcomes, noting lessons learned and recommending improvements for future initiatives.
3. Analytics
- Generate, analyze, and present regular reports on product usage, customer feedback, and other key metrics
- Use data-driven insights to guide optimizations and innovations.
- Ensure data accuracy and consistency in consultation with internal and external teams.
- Collaborate with product & data teams to enhance data collection and reporting methodologies.
- Bachelors degree in Business, Technology, Communications, or a related field.
- Minimum of 1 year of experience in a client servicing, project management, or customer-facing role.
- Strong analytical, organizational, and multitasking skills.
- Excellent verbal and written communication skills.
- Ability to build strong relationships with clients and internal teams.
- Proficiency in MS Office Suite, particularly with MS PowerPoint and MS Excel.
- Experience with Project Management tools such as Confluence, Trello, and Jira is a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Eccentric EngineLocation(s): Mumbai
Keyskills: MS Office suite Usage PDF Analytical Project management Data collection Powerpoint Virtualization Automotive Analytics
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At Eccentric Engine, we use Omni-Channel 3D Visualization to drive value to Businesses.By virtue of our One 3-D Technology, companies can enable their Prospects to View, Configure and Generate Quotations. By virtue of Content Automation & Personalisation, we enable them to have 1-to-1 Communicat...
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