Operations Manager - Female - Pune - AM
- AM Infoweb
- 4 - 9 years
- Pune
- 1 month ago
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Job Description
Job Description-
Roles & Responsibility
- You will be responsible for handling multiple processes and LOBs.
- Duties may include, taking part in planning, organizing and directing the work of leads or others, strategize and drive leads to execute procedures on work received, to estimate time on new jobs received, to check accuracy/quality of classification done, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of team is high.
- As an operations manager, you would be responsible for managing a team of associates and would have Leads reporting into you.
- Work with various teams to formulate strategy, seek automation opportunities and leverage technologies.
- Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.
Leverage data to continuously improve. - Link all the programs to business metrics and built solutions keeping that in mind.
- Scale-up team by proper budgeting and co-owning the budget.
- Attract talent and makes right hiring decisions, Onboarding and continuous development of the team and maintain a high delivery bar.
- Deliver business goals for processes handled.
- Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics.
- Mentor and guide lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training to the team.
- Co-owner in the process of budget planning.
- Directly managed 5 to 6 process leaders, deputy managers and thus indirectly managed at least 200 plus people organization.
- Possess strong communication and leadership skills
- Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines, Have an absolute passion for ensuring a great customer experience Possess exceptional skills in data manipulation and analysis
Outstanding attention to detail; Exceptional problem solving & analytical skills - Be a self-starter
- Attention to detail and proven ability to manage multiple, competing for priorities simultaneously
- Experience in business process improvement
Experience & Education Qualification:
- Should have 5 years of experience as an Operations Manager.
- Should have handled a minimum of 200 FTEs (Voice, or Mix with a majority of Voice).
- Experience in handling multiple processes and LOBs simultaneously is a plus.
Timings
- Fixed shift
- Fixed weekend off.
- No transportation
Please contact - HR Vijay -- 8806000***
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: AM InfowebLocation(s): Pune
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₹ -18 Lacs P.A
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AM Infoweb
WE BELIEVE IN RELATIONS, BUSINESS FOLLOWS We have acquired brilliance in delivering, a superior level of client satisfaction to our customers all over the world, by offering excellent Outsourcing services.
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