Analyst - Mumbai - eClerx - 0 to 3 years of

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Analyst Roles and responsibilities:

• Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge
• Work on different tools which will help to identify Customer experience monitoring
• Handle troubleshooting on server issue & front end issues
• Conduct extensive quality check while executing client request
• Interact with client stakeholders to understand the customer impact and severity of issue
• Create report on daily and weekly basis on alerts observed on different Dashboard
• Help to create documentation on new projects an get trained on different activities
• Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT
• Interact with client stakeholders for validation

Technical and Functional Skills:

• Bachelors degree with 0-1 Year experience.
• Strong interpretation and communication skills
• Strong written and verbal communication skills for stakeholders interaction
• Technical and Network knowledge will be helpful for troubleshooting on servers
• Strong proficiency in MS Office, especially MS Excel and PPT
• Development skill will be good to have
• People Skills and Other Personality Traits:
• Strong interpretation and communication skills
• Ability to communicate effectively with clients and/or higher management
• Eye for detail to do required monitoring & reporting