International Service Coordinator @ Impact Infotech

Job Description

Company Description 3i Infotech is a global IT company focused on digital transformation initiatives in various sectors such as BFSI, Healthcare, Manufacturing, Retail, and Government. It has over 5000 employees in 30 offices across 15 countries and over 1000 clients in more than 50 countries across 4 continents. Its digital roadmap includes emerging technologies like AI, Blockchain, RPA, and Low-code to help clients add agility and innovation in their digital initiatives. Role Description This is a full-time on-site role as an International Service Coordinator located in Noida. The International Service Coordinator will be responsible for coordinating activities and processes of international services for clients, managing and maintaining client relationships, and monitoring service levels and performance metrics. Qualifications Excellent communication skills, both written and verbal Ability to work in a fast-paced, high-pressure environment and prioritize daily tasks . Experience in project management and client relationship management Strong analytical and problem-solving skills Familiarity with IT service management processes and best practices Knowledge of international business practices and regulations Bachelor's degree in Business, IT, or related field Hands-on experience on One Drive, Intune, Teams, and O365 applications. Experienced in MAC OS X Mojave, High Sierra, and Catalina. Deploying remote installation software. Basic knowledge of SCCM Good Knowledge of VPN and Network devices. Provide telephonic support to internal users for PC-related support. Should use any ticket logging application to log new cases & update progress on existing cases promptly. Follow all procedures laid out for the Service Desk on a day-to-day basis. Use the Service Desk knowledge base to resolve technical issues & escalate issues to relevant teams at the next level when required. Work in rotational shifts to provide 24x7 support to internal customers & attend technical & process training sessions as planned. PC support, a basic understanding of networks, good knowledge of MS suite of products like MS Office, Outlook etc. Good knowledge and understanding of mobile OS such as Android, iOS and Windows. Ability to work in a team & communicate with team members for either guidance at work or knowledge sharing. Excellent written and spoken English. Good understanding of operational frameworks like ITIL and operations process. Have an ownership mentality to resolve issues on own or with the help of others. Should be a self-starter. Excellent Communication Skills-Mandatory

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: International Service Coordinator

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Keyskills:   Project management Client relationship management Analytical skills MS Office Suite iOS Excellent communication skills Problemsolving skills IT service management processes International business practices Knowledge of One Drive Intune Teams O365 applications Experience in MAC OS X Mojave High Sierra Catalina Remote installation software deployment Basic knowledge of SCCM Knowledge of VPN Network devices Telephonic support for PCrelated issues Ticket logging application Service Desk procedures Service Desk knowledge base Mobile OS such as Android Windows Operational frameworks like ITIL Ownership mentality Selfstarter