Process Trainer - Insurance Claims- Property
- Sutherland
- 3 - 8 years
- Bengaluru
- 22 days ago
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Job Description
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.
Job Description:
- Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
- Fill out accurate reports.
- Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
- Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
- Facilitate all aspects of floor-training and BQM Training for the program.
- Responsible for self-skilling & certification during periods of un-activity (classroom)
- Supervise and coach learners in nesting & BQM type environments
- Facilitate multi-hour product, behavioral or tool change type learning experiences
- Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
- Coach and give feedback to trainees to help them fulfill performance metrics.
- Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.
Qualifications:
- Bachelors degree or college diploma.
- Min of 2-3 years claims operations experience in P&C preferably in complex auto/property damage, general liability, injury claims.
- Excellent communication (written and voice) skills for internal, external stakeholder and client handling.
- Ability to provide and receive feedback with effective conflict management skills.
- Customer centric and ability to drive process improvements.
- Team player and be able to operate under pressure and ambiguous situations.
- MIS skillset - Good knowledge of MS Office suite.
- Preferred Industry Certification i.e. AINS, IIA, CIP, CPCU.
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time
Contact Details:
Company: SutherlandLocation(s): Bengaluru
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Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...
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