Inbound Voice Process - Mumbai,Goregaon,
- Kotak Life Insurance
- 1 - 4 years
- Multi-City, India
- 1 month ago
- Email to a friend
- Report this job
- Mumbai,Maharashtra( Mira Road, Mira Bhayandar, Dadar ), Goregaon,Maharashtra
Job Description
Hello,
Greeting from Kotak Life Insurance!
Job Location - Building No. 21,7th Floor, Infinity Park ,Off Western Express Highway, Goregaon-Mulund Link Road, Goregaon East, MUMBAI, Maharashtra, India.
Share your resume on "kl*************r@ko**k.com"
JOB DESCRIPTION
POSITION: Voice Inbound Officer
DESIGNATION: Assistant Manager / Deputy Manager
WORK LOCATION: Goregaon (East), Mumbai. Corporate office.
OBJECTIVE OF THE ROLE
To effectively & accurately respond to customer queries within the specified TAT and ensuring excellent service to the customer
KEY RESPONSIBILITIESWeightage
- Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
- Identify customer needs and service accordingly
- Update our internal database with information about technical issues and useful discussions with customers
- Co-ordination with other internal teams/departments to provide customer resolution to their query or request
- Inform customers about new features and functionalities and Promote digital channels of service
- Timely Follow up with customers to ensure their queries and technical issues are resolved
- Maintain customer centricity at the core of all transactions
- Support a positive work place environment adhering to organizational policies
INTERACTIONSInternal Relations:
Channel partnersBranchesRisk and Legal teamsOther stakeholders
External Relations:Customers/ Branches / Sales executives
REQUIRED QUALIFICATION AND SKILLS
Qualification:GraduateCertifications (If any):Well versed with MS Office
Work experience in years: 1-3 years (Only male candidates)
Other skill set:
- Excellent oral and written communication skills with Email writing abilities
- Effective and Efficient Typing skill with accuracy
- Computer knowledge with MS Office
- Ability to multitask, prioritize and manage the time and responsibilities effectively
Key Competencies:
- Familiarity with Insurance industry is a plus
- Understanding of how CRM systems work
- Patience when handling tough cases
- Attention to detail and accuracy
- Customer service orientation
- Adaptability and Stress tolerance
- Team worker
- Flexible in working approach
- Positive attitude
Job Classification
Industry: InsuranceFunctional Area: Insurance
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success
Employement Type: Full time
Contact Details:
Company: Kotak Life InsuranceLocation(s): Multi-City, India
Similar positions
Kotak Life Insurance
Kotak Life has bought back its stake from Old Mutual and is no longer in a joint venture, thus making us a 100% owned subsidiary of Kotak Mahindra Bank Ltd. Kotak Mahindra Life Insurance Company Ltd (Formerly known as Kotak Mahindra Old Mutual Life Insurance Ltd.) is a 100% owned subsidiary of Kotak...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
