Customer Care / Technical Support Specialist
- Puresoftware
- 2 - 5 years
- Noida, Gurugram
- 7 months ago
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Job Description
At least 2 years Clinical Trial EDC (preferably EDC systems like Veeva, RAVE, or Oracle) and/or Reporting experience (preferably JReview, Spotfire, Jupyter Labs, SQL).
Technical Skills:
o Familiarity with common troubleshooting tools and technologies (eg, JIRA, Dynamics , etc).
o Familiarity with Microsoft Office products (eg Office, Excel, PowerPoint, Dynamics)
o Nice to have -
Understanding of web technologies and web services (eg, RESTful APIs, SOAP, etc).
Experience with understanding database technologies (Java, Python, SQL, for example) and troubleshooting issues related to cloud-based software systems.
Soft Skills:
o Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences and vice versa.
o Strong problem-solving skills
o Customer-centric mindset with a passion for helping clients resolve issues.
o Ability to multitask, prioritize, and manage a high volume of requests.
Education:
o Bachelors degree in Computer Science, Information Technology, Life Sciences, or related field (preferred but not required).
Technical Skills:
o Familiarity with common troubleshooting tools and technologies (eg, JIRA, Dynamics , etc).
o Familiarity with Microsoft Office products (eg Office, Excel, PowerPoint, Dynamics)
o Nice to have -
Understanding of web technologies and web services (eg, RESTful APIs, SOAP, etc).
Experience with understanding database technologies (Java, Python, SQL, for example) and troubleshooting issues related to cloud-based software systems.
Soft Skills:
o Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences and vice versa.
o Strong problem-solving skills
o Customer-centric mindset with a passion for helping clients resolve issues.
o Ability to multitask, prioritize, and manage a high volume of requests.
Education:
o Bachelors degree in Computer Science, Information Technology, Life Sciences, or related field (preferred but not required).
Job Classification
Industry: Management ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: PuresoftwareLocation(s): Noida, Gurugram+ View Contact
Keyskills: EDC Life sciences Troubleshooting Oracle JIRA Information technology Technical support SQL Python
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Puresoftware
PureSoftware delivers IT services and digital solutions across industries including telecom, healthcare, and financial services. The company specializes in software engineering, product development, and digital transformation. Its career portal reflects roles in DevOps, QA, cloud technologies, and e...
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