Guest Relations Manager - Bangalore Rural,
- PVR Cinemas
- 3 - 8 years
- Bengaluru
- 1 month ago
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Job Description
1. Operational Oversight:
- Assist in managing all aspects of cinema operations, including ticket sales, concessions, box office, projection, and customer service.
- Ensure that all daily tasks and routines are completed efficiently and according to established procedures.
- Supervise staff to maintain cleanliness and orderliness of the facility, including restrooms, lobby areas, and auditoriums.
2. Staff Supervision:
- Provide leadership and guidance to cinema staff, including ushers, ticket sellers, concession workers, and projectionists.
- Assign duties, create work schedules, and monitor staff performance.
- Conduct training sessions and ensure that staff members adhere to company policies and procedures.
3. Customer Service:
- Lead by example in delivering exceptional customer service.
- Address customer inquiries, concerns, and issues in a prompt and courteous manner.
- Monitor customer feedback and ensure a positive cinema experience.
4. Safety and Security:
- Implement and enforce safety and security protocols, including emergency procedures.
- Conduct routine safety inspections and address any safety concerns.
- Ensure compliance with health and safety regulations.
5. Inventory Management:
- Assist in monitoring and managing inventory levels for concessions and supplies.
- Conduct regular inventory counts to minimize waste and losses.
6. Cash Handling and Reporting:
- Handle cash and maintain cash registers with accuracy.
- Prepare daily financial reports, including ticket and concession sales.
- Assist in tracking revenue and expenses to support financial goals.
7. Facility Maintenance:
- Report maintenance and repair needs promptly to the Cinema Manager.
- Ensure that seating, signage, and equipment are in good working order.
- Assist in coordinating facility improvements and upgrades.
8. Assist in Special Events and Promotions:
- Collaborate with the marketing team to execute special events, promotions, and marketing campaigns.
- Assist in implementing strategies to attract and engage customers.
9. Guest Relations:
- Interact with customers and address their needs and feedback.
- Assist in monitoring and responding to online reviews and social media comments.
Qualifications:
- Graduation or equivalent; additional education or relevant training is a plus.
- Previous experience in a cinema or entertainment environment is advantageous.
- Strong interpersonal and communication skills.
- Leadership and supervisory experience.
- Cash-handling experience and basic financial acumen.
- Knowledge of safety and security procedures.
- Flexibility to work evenings, weekends, and holidays.
- Attention to detail and ability to multitask in a fast-paced environment.
Job Classification
Industry: Film / Music / EntertainmentFunctional Area: Film / Music / Entertainment
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: PVR CinemasLocation(s): Bengaluru
Keyskills: Customer Relationship Guest Relations
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