Unit Manager - Call Center Banca - Mumbai @ Kotak General

Job Description

Role & responsibilities

1. Work with allocated KMBL call center unit to achieve the business targets

2. Day-to-day business follow up & business co-ordination with the floor manager & teams

3. Relationship management with Team leaders, Team managers & verification team

4. Planning business promotions for the call center activities

5. Track the performance of each officer, TL & team. Identify areas of concern & upskill via training & mock calls

6. Providing training to new joinees at KMBL & handhold them on product calls

7. Continuous tracking & achievement of parameters business health

8. Audit calls officer wise on daily basis. (script adherence, sale quality, clarity in communication etc)

9. Investigate, follow up & resolve customer complaints within TATs

10. Doing customer calls for retail leads closure & BPOS transaction handling

11.Identify process gaps & work with various internal departments of KGI for resolution

Preferred candidate profile

1. Work Exposure: Candidate should have an exposure to call center sales environment in Insurance

2. Market Exposure: Candidate should have worked in Insurance market

3. Relationship Management Exposure: Candidate should have worked with distributors for sales deliveries

4. Target Industries: General Insurance & Life Insurance

5. Language abilities: Hindi, English, Local Languages (Any)

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Banca Sales Call Center