eClerx is hiring For international process
- eClerx
- 4 - 9 years
- Multi-City, India
- 24 days ago
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- Mumbai,Maharashtra, Navi Mumbai,Maharashtra, Mumbai (All Areas)
Job Description
Role & responsibilities
- Ensure Critical Performance Metrics are met consistently
- Prepare and circulate Client / Vendor Decks
- Lead Client / Vendor reviews / calibrations
- Revert to client/vendor queries on routine issues
- Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
- Manage multiple teams
- Perform audits and quality checks on the Team Leads & Floor Supports
- Provide feedback to the Team Leads & Floor Supports periodically on their performance
- Ensure cross skilling and periodic process re-verification to ensure resource pool
- Perform Training Need Identification for teams
- Perform Bottom Quartile Management
- Ensure directives from Senior Leadership are percolated and acted upon
- Hold periodic meetings, discuss task delegation and review issues
- Conduct team huddles and meetings to discuss Operational updates
- Build team spirit through group sessions, activities, projects
- Focus on Retention of staff through Career mapping & guiding the team members
- Advocate and follow the organizational policies and procedures
- Candidate shall adhere to the information security requirements.
Preferred candidate profile
1.Hands on experience in teams of FTE's (Analyst )& Team Lead.
2.experience in International BPO
3.Ready to work in US night shift
4.Graduation from any stream
5.experience in telecom (Voice OR Chat )
Contact -r***************C@ec***x.com
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: eClerxLocation(s): Multi-City, India
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Fraud Alert to job seekers!
₹ -8 Lacs P.A
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eClerx
eClerx Services Ltd, one of the first Knowledge Process firms listed in India (Bombay Stock Exchange: ECLERX), provides diverse and complex data analytics and customized process solutions to global enterprise Clients from our multiple India-based delivery centers. eClerx drives our Clients’ ...
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