Medical Equipment Customer Service @ Starworth Global

Job Description

Customer Service (HME) Medical Equipment Location: Head Office, Gurgaon Level: Deputy General Manager Job Responsibilities Supporting a team of 20 RSM/ASM, 25 Channel Partners working in field across India for the smooth service delivery to customers. Strategic Planning & Execution: Devise Service Strategy for each of the product line. Initiate and lead the activities to implement strategy Hand in Hand Co-Ordination with Sales Team to grow Business Network Planning: Optimize the service delivery network across India as per business needs. Identify, Evaluate and Appoint efficient and energized resources as a part of network. Design, Implement & Monitor Partner Evaluation tools and KPI Operational Management: Drive service KPIs and Customer Satisfaction Continuous rigor and drive for change to bring operational excellence. Regular interlocks between service & sales team for customer Issues and business development Service Business & Cost: Drive Service. Business and Revenue Targets for the year. Bring Operational efficiency to control cost. Design measures to control parts and labor cost. Drive service pricing initiatives and contracts portfolio to suite market and business needs. People Management: Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports Ensure effective performance management system is implemented and aligned with overall organization. Provide support, recognition and feedback to assist associates to achieve their performance standards Act as coach, guide and mentor employees. Education/Skillset/Experience Candidate should have Degree in Electronics/Electrical engineering with 15-20 years of service experience with min 5 years in National role. An MBA is a preferred choice. Excellent in communication skills. Must have Experience in Healthcare Domain. Experience in Healthcare Imaging technologies will be an added advantage

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Medical Equipment Customer Service

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Keyskills:   Strategic Planning Network Planning Operational Management People Management Communication Skills Service Business Healthcare Domain Healthcare Imaging technologies