Assistant Manager Online Reputation Management @ Alphacom Systems

Job Description

Involves tracking conversations around the brand and managing social media escalations Promptly respond to negative comments, and feedback, redressing complaints within specified turn-around time thus making the user journey with the brand worthwhile. Connect, converse, and engage with the target audience on digital platforms across, on behalf of the brand Understand search engine behavior, social media, forums, blogs, ratings, and reviews, etc Write Creative Content for social media platforms & portals like Quora & website. Research online to find out all the negative keywords associated with a brand or individual and publish positive content that can then neutralize the effect of the former. Continuously monitoring /Tracking the reputation of the brand on various outlets, e.g. social media, search engines, blogs & social communities, consumer forums, etc. Coordinate/create monthly performance review report and recommendations Strategizing & posting content on. social media Updated with social media trends

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager Online Reputation Management

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Keyskills:   Social Media Management Customer Engagement Content Writing Online Research Reputation Management Performance Analysis Content Strategy