Customer Support Representative @ Hucon Solutions India

Job Description

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyse and report product malfunctions. Update our internal databases with information about issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their issues are resolved Job Types: Full-time, Fresher Salary: 12,000.00 - 18,000.00 per month Benefits: Provident Fund Schedule: Day shift Fixed shift Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Customer relationship management: 1 year (Required) Language: English (Required) Ability to Commute: Gurugram, Gurugram, Haryana (Preferred) Ability to Relocate: Gurugram, Gurugram, Haryana: Relocate. before starting work (Required) Work Location: In person

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (International)Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Representative

+ View Contact

Keyskills:   Customer Service Database Management Customer Needs Analysis Social Media Monitoring Feature Requests Followup