Walk-IN Drive (12-June) || Customer success || Naukri.com
- Info Edge
- 0 - 3 years
- Noida, Gurugram
- 7 months ago
- Email to a friend
- Report this job
Job Description
Key Responsibilities:
- Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively.
- Guide clients through the technical and operational steps required to implement product updates at their end.
- Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase.
- Serve as the first point of contact for client queries related to the product, providing timely and accurate responses.
- Understand client environments and workflows to tailor product implementations and maximize value.
- Document client interactions, feedback, and implementation progress accurately.
- Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption.
- Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: ContractContact Details:
Company: Info EdgeLocation(s): Noida, Gurugram
Keyskills: B2B Client Servicing Account Management Client Success Enterprise Client Engagement Client Account Management Client Relationship Client Handling
Similar positions
Info Edge
Criteo (NASDAQ: CRTO) is the global commerce media company that enables marketers and media owners to drive better commerce outcomes. Its industry leading Commerce Media Platform connects thousands of marketers and media owners to deliver richer consumer experiences from product discovery to purchas...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in