Customer support associate / Banking / Telecom @ Bright Future

Job Description

Roles and Responsibilities : Respond to customer queries in a timely and accurate way, via phone, Identify customer needs and help customers use specific features Update our internal databases with information about technical issues and useful discussions with customers. Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives. Candidate should possess excellent oral and written communication skills Candidate with good customer service skills would be preferred Candidate should have 0-8 year of experience in Customer Support Voice Process. Prior. experience in Customer service industry will be an added advantage. Should be open to work in Night shifts / Rotational Shifts. Candidates with backlogs/arrears in their degree are not eligible Responsible for dealing with Domestic & International Clients Responsible for dealing with Clients Queries. Requirements and Skills Experience as a Customer Support Specialist or similar CS role. Familiarity with our industry is a plus. Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Hiring Domains. Healthcare. Banking. Finance. E-Commerce. Telecom. Inside sales. Eligibility. Graduate Freshers / Undergraduate with can apply Excellent and fluent English communication skills 0. to 8 year Experience in Customer Support / Any international BPO. Interviews - Monday to Saturday Timings - 11.00AM to 3.00 PM

Employement Category:

Employement Type: Full time
Industry: Recruitment Services
Role Category: Sales / BDPre-Sales
Functional Area: Not Applicable
Role/Responsibilies: Customer support associate / Banking / Telecom

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Keyskills:   Customer Support Communication Skills Problemsolving Multitasking CRM systems