Customer Service Associate
- Knowplicity
- 1 to 6 Yrs
- Mumbai
- 2 months ago
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Job Description
Urgent Hiring for Customer Service Associate
Work from Office
REQUIREMENTS
- Qualification- Graduation Mandatory
- Minimum 1 Year of Experience in Escalations/
- Grievance Handling through Email in Banking/ BPSI.
- Excellent Verbal Communication Skills
- Age Limit:- 35 years max
JOB Description:-
Shifts- For Females(8am to 8pm Any 9hrs)
For Males (8am to 11pm Any 9hrs)
Week offs:- 1 rotational week off
Location:- Chandivali, Andheri East
Salary:-
1 year - 23k in hand
2 years - 26k in hand
3 years - 28k in hand
4 years- up to 35k in hand (Escalations experience mandatory)
ROLES AND RESPONSIBILITIES
- Address client inquiries, complaints, and requests within specified
- timelines regarding CIBIL
- Handle Level 2 Email escalations and grievances
- Manage backend operations
If interested please contact
HR Hetvi Dagha
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Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Back Office OperationsCustomer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Associate
Keyskills: client issue resolution mis reports grievance management escalation resolution grievance handling email support back office operations mis operations banking process customer service
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