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Backend Customer Support Executive @ Tech Mahindra

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 Backend Customer Support Executive

Job Description

Roles and Responsibilities

  • Handle customer inquiries, resolve issues, and escalate complex problems when necessary.
  • Maintain accurate records of customer interactions using CRM software.
  • Collaborate with internal teams to resolve technical issues and improve overall customer satisfaction.
  • Meet performance targets for quality metrics such as first call resolution rate and average handling time.
  • Provide backend customer support through communication channels.

Interested candidates can share their CV on 9870302***/ 7906003***

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Voice - Other
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Noida, Gurugram

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Keyskills:   Communication Skills Customer satisfaction Typing skills Interpersonal Skills

 Fraud Alert to job seekers!

₹ 2.5-3.75 Lacs P.A

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...