Senior Application Support Engineer @ Diraa HR Services

Job Description

Solution Support Engineer Technical Assistance Centre Location: Chennai, Bangalore, Coimbatore Experience: 5+ Years Who we are and What we do AppViewX is trusted by the worlds leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will get to work with our bleeding edge Automation Platform that facilitates digital transformation through streamlined workflows to prevent outages, reduce security incidents and protect both an enterprises reputation and bottom line. AppViewX has also been certified as a Great Place to Work in India, cementing us as an employer of choice. What will you be responsible for We, at AppViewX, are seeking a skilled, determined Solution Support Engineer with a collaborative spirit. You will handle and gracefully address customerinquiries, concerns and suggestions. You will optimize your platform to enhance. smooth operations and experiences. You will design and implement AppViewX Platform to Solve the toughest automation problems the customer is trying to solve You will be the final point of escalation for the customer. You will use your deep technical experience and critical thinking skills to solve issues or provide a workaround for the customer and create a follow on ticket if required You will capture and create new content - L2 Engineers are responsible for creating and improving content for the benefit of all support. Your influence and expertise will be felt throughout the organization as you solve the same (Documentation) You will migrate the customer to the latest code of AppViewX and make this migration very smooth You will make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; and are able to prioritize instantly to prevent missed deadlines You will act on the ability to generate required reports from the system as well as read and utilize information, if deemed necessary You will provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements, if deemed necessary You are open to work in a 24*7 environment What do we require Excellent Business communication skills & soft skills to handle international customers effectively. Certified in Kubernetes, Networking & Systems Certifications such as RHCE, Linux+, Network+ or CCNA, any Security certifications are an added positive. You are a voracious learner and have the desire and ability to become a deep expert in hundreds of use cases across multiple products. You take charge and understand that all the expertise in the world is useless if you cant own finding the solution and conveying the exact solution to the customer. You have hands-on experience in Linux and Windows Server operating systems. You have hands-on and understanding of Networking, Security, Certificate Management (PKI) platforms. You have excellent experience in management, deployments and hotfix patching of applications. You possess the ability to troubleshoot and decode problems based on previous experience. You possess the knowledge of Python or any scripting language as an advantage. You are passionate about learning new products/technologies continuously at a technical and troubleshooting level

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: NetworkingNetwork / System Administration
Functional Area: Not Applicable
Role/Responsibilies: Senior Application Support Engineer

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Keyskills:   Kubernetes Networking RHCE Linux CCNA Linux Networking Security Python Network Security certifications Windows Server operating systems Certificate Management PKI platforms