Sustaining Engineer, Primary Storage @ Ikaya Solutions

Job Description

Quantum Corp. leads the world in helping users collaboratively solve some of the world's hardest computer challenges. Whether its wrangling Petabytes of data for cutting edge movie production, managing global content production workflows, exploring new sources of energy, or managing oceans of content and blending collaborative high-speed workflows with cutting-edge object storage, Quantum has the tools and technology to help you engineer the solution that works now - and preserves your work for decades to come. You are applying to an exceptional team that contributes to enhancing our position as a proven global expert in data management. This position provides Engineering level assistance for our customers, partners, and sales teams. As a Sustaining Engineer, you will be responsible for troubleshooting software, hardware, and networking in a fast-paced, and expanding primary storage market. Primary responsibilities include being the interface for our primary storage engineering team. by handling customer issues that have been escalated from our customer support group. The ideal candidate will have industry experience in a sustaining engineering support group along with software development to help in troubleshooting. Job Duties Quickly analyze customer issues live or through logs/cores/kdumps to isolate product issues or environmental configurations. Work directly with development engineering, test, service engineers to develop tactical solutions for customer issues. Duplicate customer issues as needed. Oversee and administer internal Engineering lab equipment. Ability to review code to mitigate or fix customer issues. Inclusion in the Sustaining On-call rotation. Job Requirements BS Computer Science, Information Technology, or related field of study is preferred. Experience in sustaining engineering, maintenance, support and other customer-related areas is required. 3+ years experience working in a Linux environment is required. 3+ years software development in C or C++ is required. Experience in writing scripts: Python, Perl, shell scripting, and other scripting tools is required. Experience using debugging tools such as GDB is required. Experience with Git and Jira is required. Experience with object storage is desirable. Experience with distributed systems highly desirable. Experience with advanced networking configuration of switches and operating systems highly desirable. Experience in RAID, VTL, NAS (NFS/CIFS), Fibre Channel protocol, iSCSI protocol and other storage related technologies highly desirable. Experience with databases is highly desirable. Experience with REST/APIs is highly desirable. Must be able to multitask effectively and efficiently. Must be able to communicate effectively both verbally and via digital media

Employement Category:

Employement Type: Full time
Industry: Advertising / MR / PR / Events
Role Category: MaintenanceProduction
Functional Area: Not Applicable
Role/Responsibilies: Sustaining Engineer, Primary Storage

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Keyskills:   troubleshooting software development Linux C C Python Perl shell scripting GDB Git Jira distributed systems RAID VTL NAS Fibre Channel protocol databases REST APIs communication object storage networking configuration iSCSI protocol storage related technologies multitasking