BPO Team leader @ Js Consultancy

Job Description

Salary- upto 40k BPO Outbound sales Team leader exp required. Role Description This is a full-time on-site role for a BPO Team Leader at HireBloc Ventures Pvt Ltd located in Gurugram. The BPO Team Leader will be responsible for leading a team of customer service representatives, monitoring metrics, analyzing data to improve team performance, scheduling and conducting training sessions, and ensuring high-quality customer service is provided at all times. Qualifications Experience in a similar role with proven leadership experience Excellent communication and interpersonal skills Ability to analyze data and utilize it to improve team performance Problem-solving and decision-making skills Strong organizational skills and attention to detail Proficient in Microsoft Office and customer service software Bachelor's degree in Business Administration or related field Experience in the BPO industry is preferred

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (Domestic)Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: BPO Team leader

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Keyskills:   Leadership Customer Service Data Analysis Training Customer Satisfaction Communication Interpersonal Skills Microsoft Office Problemsolving Decisionmaking Organizational Skills Attention to Detail BPO Industry Knowledge