Customer Service Representative @ Bright Info Solution

Job Description

A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery schedules are met at the required on-time targets set out by dispatch. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorial etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times.

Call/WhatsApp HR Surya 8222O1O182

Primary Objectives:

- Ensure that all orders and order information /required details are received in an organized and efficient manner

- Ensure that all customer requirements are met

- Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements

- Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETAs and events

- Ensuring that all customer relations are maintained in the highest regard

- Ongoing personal/professional development

Position Details =

Dispatch Communication

- Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction

- Ensure that all notes, equipment and order details required for transportation are communicated effectively to dispatch

Customer Service

- Maintaining a professional and loyal relationship with all brokers/customers

- Ensures that all customer requirements are adhered to and properly communicated to supporting team

- Communicates any service delays or failures to the customer prior to the occurrence

- Ensure that all successful pickups or deliveries are communicated to customer at time of occurrence.

- Ensures that all pick up and delivery requirements are met to appropriate service levels

- Ensure that operations and dispatch is continuously communicated with and followed up on to ensure all freight is effectively planned and executed.

Additional

- Perform any other reasonable duties assigned or directed by Senior Customer Service Representative as necessary to ensure the continued success of Wheel King and all departments/affiliates

Requirements =

Skills & Abilities

- Ability to effectively manage competing priorities and maintain results

- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts

- Strong knowledge of North American trucking regulations and geography

- Assessment techniques such as: examining, questioning, evaluating and reporting

- Strong understanding of dispatch operations in the transportation industry

- Good analytical skills

- Effective planning and organization

- Passionate about customer service and delivering high quality service

- Tenacious and energetic

- Creativity and resourcefulness

- Attention to detail and accuracy

- Ability to work effectively under pressure and tight deadlines

- Ability to think outside the box

- Ability to work as part of a team

- Ability to build relationships

- Willingness to work flexible hours, including evenings, weekends and holidays

- Ability to gauge and understand all customers of all kinds

- Ability to satisfy customers requests in a highly efficient manner

 

Work Environment

- Ability to use a wide range of practical problem solving in a high stress environment

- Ability to work quickly on matters at hand

- Ability to lean on and assist team members

Job Types: Permanent, Full-time

Benefits:

• Life insurance

Schedule:

• Monday to Friday
• Morning shift
• Night shift

Language:

• English (Required)

Call/WhatsApp HR Surya 8222O1O182

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   customer service operations customer relationship customer care voice process customer support customer service voice support