Manager Facilities @ Sapiens

As the Manager Facility, you will be responsible for overseeing the day-to-day operations of the facility, and administration activities for Bangalore office. Your role involves fostering a positive work culture and driving the team towards achieving the performance.

• Soft Services
• Security Management
• Health & Safety of Assets & Employees
• Should know Transport operations
• Should have experience of AMC of facility equipments like, HVAC, UPS, Access Control, CCTV, BMS
• Food & Cafeteria Services
• Tea & Coffee & Water
• Visitor & Vendor Management
• Repair & Maintenance Activities
• Event Management

The key responsibilities include:

• Strategic Planning: Collaborate with local leadership to develop and execute operational strategies aligned with the company's mission and objectives.
• Operational Excellence: Oversee and provide all the support for infrastructure development and maintenance, facilities and administration management, compliance management, asset management, processes.
• Compliance Management: Possess comprehensive knowledge of SEZ policies and regulations. Liaise with government authorities and vendors to ensure compliances, various licensing, employee & property insurance, etc. Should have thorough knowledge of state minimum wages.
• Stakeholder Management: Build strong relationships with internal functions and collaborate with external clients, global operations, procurement, and infosec teams to enhance service delivery.
• Employee-Centric Events: Manage key operations staff in planning employee-centric events, including vendor selection and negotiations, budget estimates, and other events-related logistics.
• Software & Tools Knowledge: Manage the company's ERP system to issue POs according to requests and other reporting tools. Have experience in implementation and/ or management of the desk booking software.
• Budget Management: Prepare and manage budgets, delivering efficiencies and savings.
• Invoicing Should be strong in validating and processing of the invoices.
• SOPs Should be well versed with the SPOs related to Facility Operations.
• AMC Should be hands on with AMC management, Vendor engagement and Contract Management.
• Performance Metrics: Develop and track key performance indicators (KPIs) to measure operational effectiveness and identify areas for improvement. Should have excellent PPT & Data Analytical Skills.
• Process Improvement: Identify process gaps and inefficiencies, implement continuous improvement initiatives, and collaborate with cross-functional teams to streamline processes.
• Risk Assessment: Conduct risk assessments and implement strategies to mitigate operational risks, ensuring business continuity.
• Quality Assurance:Develop and maintain quality assurance programs to ensure a consistent delivery of high-quality customer interactions.
• Technology and Innovation: Stay updated on industry trends, emerging technologies, and best practices in operations. Recommend solutions to enhance customer experiences.
• Team Leadership: Provide effective leadership to the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Reporting and Analytics: Use data-driven insights to make informed decisions, drive continuous improvement efforts, and provide insights to senior management.

What to Have for this position:

Must have Skills:-

• 10-15 years of experience in corporate office administration, travel management and procurement related in large companies (3,000+ employees).
• Graduation/MBA
• Excellent team engagement and communication skills, with the ability to motivate and develop teams.
• Proven experience in process improvement, change management, and negotiation.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Proficiency in using software ERP, CRM systems, reporting tools, desk-booking tools and Microsoft Office programs.
• Ability to apply project management skills to improve processes within the company, suggest desired changes, prepare bids for management, and implement them.
• Exceptional interpersonal skills and the ability to collaborate effectively with various stakeholders.