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Infrastructure Operations Manager / Associate Manager - Delivery @ Top Rated

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 Infrastructure Operations Manager / Associate Manager - Delivery

Job Description

Job Description:


  • Experience: Minimum of 12-15 years in IT infrastructure management and proven experience in leading and managing a diverse team.
  • Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customers experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold.
  • Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively.
  • Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects.
  • Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals.

**Good to have **

- Bachelors degree in computer science, Information Technology, or a related field; masters degree preferred.

- Certifications in relevant technologies (e.g., AWS, Azure, VMware, or other cloud/storage platforms) are a plus.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time

Contact Details:

Company: Top Rated
Location(s): Bengaluru

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Keyskills:   Project Management IT Infrastructure Management customer expectations

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