Technical support associate @ Convergys

Job Description

Mega Drive at Convergys for
Technical Support Associate (Voice Process)

Interested can WALK IN to office with Resume & all Documents, must mention "SABA" on top of your Resume. Call HR SABA for any Clarification 9886210***

Nature of Business: Full Time and technical Voice program, troubleshooting of software and applications
Inbound Technical Customer Service

Document troubleshooting steps clearly
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Maintain broad knowledge of client products and services.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

Eligibility
Grad/UG Freshers or experienced with good communication skills & Good Technical Knowledge.
Preferable- BE/B Tech/BCA/Diploma

Computer/Typing Skills
Knowledgeable in basic computer operations
At least a typing speed of 25 wpm
Familiar with different MS Office applications & windows.

Shift:
US Rotational Shift. (2way Free Transport)

Salary:
189,372 - 241,200

Address:-
Convergys
Divyashree Towers, #55 Bannerghatta Main Road,Opp to Jayadeva hospital, Next to Airtel Office,
Mention SABA on your CV. Please Call- HR SABA- 9886210*** once you reach office.

Date of Joining:-Immediate

Interview Timing: - 12 noon to 3 pm

If Interested Please Call SABA- 9886210*** or can send your Updated CV to Am*********a@co*******x.com

Refer your Friends also,

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