Telesales Manager @ Acme Services

Job Description

Job description

Job Summary

Acme Visa Solutions , a multinational Immigration company with its Head office Metro Vancouver Canada is looking for Tele Calling Manager Executives. Our company is one of the biggest companies in Western Canada , having 6 Immigration consultants ICCRC members and dealing with all kind of PR, Work Permit, Study visa files from all around the world. This company runs its operation in India since 2008 and its Head office is in Ludhiana Punjab.
We are looking to for an experienced telesales manager to head up our growing telesales team. As a telesales manager, you will be responsible for setting weekly and monthly sales targets, training new telesales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer complaints.
To ensure success as a telesales manager, you should have experience with telesales, advanced managerial skills, and the ability to multitask. A top-notch telesales manager provides strong guidance and assistance to the telesales team, ultimately boosting company sales.

Telesales Manager Responsibilities:

• Meeting with sales managers to discuss telesales strategies.
• Training junior telesales staff.
• Writing sales scripts and customer answer sheets.
• Implementing sales strategies.
• Managing the telesales team and assisting junior staff.Monitoring the performance of the sales team.
• Setting weekly and monthly sales targets.
• Maintaining customer relationships.
• Handling escalated customer complaints.
• Compiling and presenting sales reports.
• 
  Required Experience, Skills and Qualifications
• Previous experience working as a telesales manager.
• Experience in telesales preferred.Strong managerial and sales skills.Ability to multitask.
• Good verbal and written communication skills.
• Ability to work well under pressure.
• Ability to write and present reports.Strong organizational skills.
• Experience: Past experience will be considered an asset but not mandatory. Experience or knowledge in Immigration is preferred but not a mandatory requirement .Language: Should be fluent in English , Punjabi(oral and written)

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Keyskills:   telesales sales communication