Customer Service Representative @ Career Job Solution

Job Description

A Customer Service Representative for hand and feet casting typically plays a crucial role in capturing accurate molds or impressions of clients" hands and feet for various purposes, such as keepsakes, art projects, or medical applications. The job involves a combination of customer service, artistic skills, and technical proficiency. Here's a general job description for such a role: Job Title: Sample Collection Representative - Hand and Feet Casting Job Summary: As a Sample Collection Representative specializing in hand and feet casting, you will be responsible for interacting with clients, guiding them through the casting process, and creating high-quality molds or impressions of their hands and feet. This role requires a blend of artistic talent, attention to detail, and excellent communication skills. Key Responsibilities: Client Interaction: Greet and engage with clients in a friendly and professional manner. Provide information about the casting process, answering any. questions or concerns. Ensure a positive customer experience throughout the sample collection procedure. Casting Process: Prepare materials and equipment for casting sessions. Instruct clients on hand and feet positioning during the casting process. Apply casting materials accurately and efficiently to create detailed impressions. Monitor and adjust the process to account for unique circumstances or requirements. Quality Assurance: Ensure the quality and accuracy of each cast, making adjustments as needed. Inspect the completed casts for any imperfections or inconsistencies. Maintain a clean and organized workspace to uphold hygiene and safety standards. Documentation: Record relevant client information and details about each casting session. Maintain accurate records of materials used and inventory levels. Provide documentation to clients, including care instructions for the final product. Problem Resolution: Address any issues or concerns raised by clients during or after the casting process. Collaborate with the management team to resolve technical or logistical challenges. Continuous Improvement: Stay informed about new casting techniques, materials, and industry trends. Provide feedback to improve and optimize the sample collection process. Qualifications: Graduation from recognised university; additional training in casting techniques is a plus. Previous experience in a similar role or familiarity with casting materials is beneficial. Strong interpersonal and communication skills. Attention to detail and ability to follow precise instructions. Ability to work independently and in a team-oriented environment. Basic problem-solving skills and adaptability.

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (International)Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   Customer Service Technical Proficiency Communication Skills Quality Assurance Documentation Problem Resolution Continuous Improvement Artistic Skills